Cocopac Shipping & Return Policy

Effective Date: January 22, 2024

Thank you for choosing Cocopac! We’re committed to providing you with a smooth and satisfying shopping experience. This Shipping & Return Policy outlines our procedures for getting your coconut products to you and handling any potential returns.

Shipping:

• Delivery Options: We offer a variety of shipping options to suit your needs and budget. These include standard ground shipping, expedited shipping, and international shipping (availability may vary). You can choose your preferred option during checkout.
• Shipping Costs: Shipping costs are calculated based on your order weight, destination, and chosen shipping method. You will see the estimated shipping cost before completing your purchase.
• Processing Time: Orders placed before 10:00 PM GMT will typically be processed and shipped within 3 business days. Orders placed after 16:00 PM GMT will be processed on the next business day.
• Delivery Timeframes: Delivery timeframes vary depending on your chosen shipping method and destination. Please refer to our shipping estimates during checkout for more details.
• Tracking: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package’s progress on the carrier’s website.

Returns:

• Return Policy: We want you to love your Cocopac products! If you’re not completely satisfied, you can return your purchase for a full refund within 7 days of the delivery date.
• Eligible Items: All items purchased on our website are eligible for return, except for opened and physically damaged products.
• Return Conditions: To qualify for a full refund, returned items must be in their original packaging, unused, and in the same condition as received. Please include any original packing slips or invoices with your return.
• Return Process: To initiate a return, please contact us at info@ecotecexports.com or call us at +94 70 5 532 532. We will provide you with a return authorization number (RAN) and instructions on how to return your items.
• Shipping Costs: Customers are responsible for the return shipping costs unless the return is due to our error or damaged product. We offer pre-paid return labels for a small fee, which will be deducted from your refund.
• Refunds: Once we receive and inspect your returned items, we will process your refund within 7 business days. The refund will be issued to the original payment method used for your purchase.

Please Note:

• We reserve the right to refuse returns that do not meet our return policy guidelines.
• This Shipping & Return Policy is subject to change at any time without prior notice. We encourage you to review this policy regularly for any updates.

Contact Us:

If you have any questions about our Shipping & Return Policy, please feel free to contact us at info@ecotecexports.com or call us at +94 70 5 532 532. We’re happy to help!

Remember, we’re here to make your Cocopac experience as enjoyable as possible!