Cocopac Shipping & Return Policy
Effective Date: 15 August 2026
Last Updated: 15 August 2026
Thank you for choosing Cocopac! We are committed to providing you with a smooth, reliable, and satisfying shopping experience. This Shipping & Return Policy explains our procedures for delivering your products and handling eligible returns, refunds, and related requests.
Shipping
Delivery Options
We offer a range of shipping options to suit different customer requirements and destinations. Available options may include standard shipping, expedited shipping, and international shipping, subject to availability. You can select your preferred shipping method during checkout.
Shipping Costs
Shipping costs are calculated based on factors including your order weight, delivery destination, and selected shipping method. The applicable shipping charges will be displayed before you complete your purchase.
Processing Time
Orders placed before 10:00 PM GMT will typically be processed and shipped within 3 business days. Orders placed after the stated processing cut-off time will generally be processed on the next business day.
Delivery Timeframes
Delivery times vary depending on the selected shipping method and destination. Estimated delivery timeframes will be provided during the checkout process where applicable.
Tracking
Once your order has been shipped, you will receive a tracking number by email where tracking is available. You can use this tracking information to monitor the progress of your delivery through the relevant carrier.
Returns
Return Policy
We want you to be satisfied with your Cocopac products. If you are not completely satisfied with your purchase, you may request a return and refund within 7 days of the delivery date, subject to the conditions outlined below.
Eligible Items
Products purchased through our website may be eligible for return, except for products that have been opened, used, or physically damaged after delivery.
Return Conditions
To qualify for a refund, returned products must be in their original packaging, unused, and in the same condition in which they were received. Customers should include any applicable original packing slips, invoices, or order documentation with the returned products.
Return Process
To initiate a return, please contact us at info@ecotecexports.com or +94 70 5 532 532. We will provide the relevant return authorization details and instructions for completing the return.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is required due to an error on our part or the product was received damaged. Where applicable, pre-paid return labels may be provided for a fee, which may be deducted from the applicable refund.
Refunds
Once returned products are received and inspected, eligible refunds will generally be processed within 7 business days. Approved refunds will be issued to the original payment method used for the purchase.
Please Note
We reserve the right to refuse returns that do not meet the requirements and conditions outlined in this Shipping & Return Policy.
We may update or amend this Shipping & Return Policy from time to time. Any changes will become effective when the revised policy is published on our website. Customers are encouraged to review this policy periodically for the latest information.
Contact Us
If you have any questions regarding this Shipping & Return Policy, returns, refunds, or shipping, please contact us:
Email: info@ecotecexports.com
Phone: +94 70 5 532 532
We are committed to assisting you and making your Cocopac shopping experience as convenient and enjoyable as possible.
